Customer Testimonials
They keep me informed very friendly 😊 very personable and I appreciate the explanation of the service
Phenomenal experience. Everyone was extremely nice and accommodating. This was our first time buying a vehicle from a dealership so we were a little timid but they made the process so easy and were so welcoming.
Customer service was VERY professional , courteous, and friendly. We felt very comfortable there. We will be happy to recommend them.
They did a good job servicing my truck. I will use them again and again.
Great service
Our experience was great, they came and picked up our Bronco and checked it out, while we were able to complete our yard work. They then delivered it back home. It’s great working with Walt Massey.
Great staff, they did a great job on my vehicle! Thank you for your help!
Clean atmosphere...friendliness,courteous and very knowledgeable..got oil change and tire rotation...no issues!!
So far this dealership is a good fit for me. They installed a new transmission in my 2020 Ford Explorer and it's running like a new vehicle.
Everything went well, however, the tires came in late, so you took an extra day to bring p/u back. Also, truck needs new wiper blades, which I forgot to mention! I guess no one noticed that! Sincerely, Linda Boyd
Very efficient and friendly service. They were able to accomodate our ford e350 class c rv on short notice for diagnosis of wrench warning light on dash. Would highly recommend.
Friendly Service.
Walt Massey Ford has proven to be a force to be recond with in the Customer Service Industry! From the purchase of our 2024 Premium Mustang GT, to the regular scheduled maintenance. They have been the kindest, most flexible, constantly checking in to make sure we are all set and don't need anything! We are so thankful that we have found a trustworthy, dependable, helpful Car Dealership that we can call our own! Thank you Walt Massey Ford!
From sales to service they do a great job, they go out of their way to serve you
Manager and technician were very attentive, friendly and professional. I very much appreciate the service.
DeeDee was able to take care of all of my questions, wants and was able to make it an easy smooth experience.
Wonderful service staff I greatly appreciate the attention to detail
Service was prompt and I appreciate the follow ups. The service members were courteous and helpful.
Great service, as always. I've been buying new cars from Walt Massy for over twenty years and will continue to do so.
I purchased a used 2018 F250 back in 2023 from Walt Massey Ford. My purchase was an online purchase, so I mainly dealt with Thomas Slagle from start to finish on completing my purchase. Thomas was nothing short of extraordinary during the whole process (Purchase, Trade-In and Home Delivery). Thomas was transparent and went above and beyond to ensure all of my needs were met. Thanks Thomas and Walt Massey Ford for a great purchase experience. I will definitely be back in the future! --Ryan C.
Very courteous and professional! A very good selection of vehicles to choose from in good condition! Would definitely recommend this dealership and finance department.
The truck I purchased was a courtesy vehicle and Jimmy was up front about the minor issues with the vehicle. He stayed on top of everything throughout the
Great. Quick service. Kind They did really well. They communicated appropriately and had quick service. Everyone I spoke with or worked with was very kind and helpful.
May in service department went above and beyond to help me!
Good people, good work. Very accommodating. Six, seven eight, nine, ten, eleven, twelve, thirteen, fourteen.
Fast work, reasonable prices, and friendly employees.
Great to work with. Couldn’t ask for better service.
Great experience. Delivered to me and process was very quick. Will buy there again next time.
Brandy is a no-nonsense, highly efficient salesperson who truly goes above and beyond. I found the truck I wanted online and gave her a call, and from that moment on, she was incredibly accommodating to my needs. Despite the late hour(I live a couple hours away and she stayed past closing time), she patiently worked with me and had everything ready to go—except for my signature. Her professionalism and dedication made the entire process quick and stress-free. If you're looking for someone who respects your time and gets things done right, Brandy is the person you want ... Read More DealerRater - Mar 31, 2025
Truck was detailed very nice and sales person was very thorough making sure all options I ordered where on the truck.
Bought my F-350 from Walt Massey in Columbia MS. Kasch Utz took care of us since we had to travel from Michigan to pick up the truck would defiantly buy another truck from them.
This was the best experience I have ever had buying a truck. Jay was great and all the estimates they gave me over phone were less when arrived to pick up. I came there as a customer but left feeling like a friend. Highly recommend them for your vehicle purchase. Tim
Service advisor was great.
I have always dealt with Walt Massy And never had a problem with service The people are great and service is outstanding. I have bought my car and truck. From them and the sales personnel Are great . Thank you
They were supposed to fix my air bag the air bag light still on. They missed placed my keys
Had not thing bad about my experience was treated really well.Good sales lady really help me with all my questions. Looking forward to next time.
The service department here is amazing! They are quick reliable and most importantly they communicate frequently with their customers! Erica specifically has helped me tremendously!
Everyone is professional and very knowledgeable. They encourage you to come back or call them if you’re having trouble or need help.
Glad to do business with yall. Was easy and worry free. Even got my floor mats. IYKYK.
Good experience. Salesman Jay Moore did his job.
I have two problems with my truck the ford company and the transmission. Nothing happened
I had only one issue and that was my coupon was not honored when I was told it would be.
I recently had the pleasure of purchasing a vehicle from Walt Massey Ford, and I couldn’t be more impressed with the experience. From the moment I first reached out, everything was handled seamlessly over the phone. Thomas was incredibly helpful, walking me through the options and answering all my questions in detail. His professionalism and expertise made me feel confident in my decision, even before stepping foot in the dealership.
When I arrived, Chris took over and provided top-notch service throughout the entire process. He was knowledgeable, friendly, and worked hard to ensure that I got exactly what I ... Read More Google - Feb 26, 2025
Everything went smoothly and quickly. The staff is friendly and knowledgeable. I would buy from them again.
OMS!! I was treated so well at Walt Massey in Columbia! They helped find a car that was perfect for me .Valerie was the best ...kept me in the know about several different choices and found me the perfect car ! Thank you so much!!
Brandy McKenzie Boyd has the best personality and knowledge of all the people I’ve ever used for a purchase of a vehicle. I have been treated with respect and all the questions I have answered. I am so glad to know there are still people that will help guide anyone through a decision and purchase of big decision. I recommend Brandy to anyone and everyone that needs a new or used vehicle. Walt Masey in Columbia ,Ms has one great asset that I will be back to see. Thank you Brandy Boyd for everything. #blessedwithsuccessseeBrandy!!!
Friendly staff in service department. Hard to get in touch with because the online number doesn’t go directly to this ford dealership but service is great once you can reach them.
Jimmy Bradley and Walt Massey the only place i will buy a vehicle from very professional
They were amazing and Tried to take care of me. Hopefully this visit will be the last time dealing with my transmission
Salesperson Valerie Graham was so knowledgeable and friendly she went above and beyond
Super easy to purchase and have new tires mounted at Columbia Ford. Everyone we encountered was very friendly and helpful. And best price we found on the tires.
Brandy was amazing she truly went above and behond to help us. We told her what we were looking for and what we needed and she with in 5 minutes found us exactly what we wanted. She definitely was friendly very professional and she truly cares and treats her customers like family.
Great service they took care of needs and my car I will return to Walt Massey for in Columbia again
From the salesperson to the financial department everyone was so helpful and friendly
Erica was so nice and kept me informed about my vehicle. The work was done in a timely manner, and is running great!
The service was over and above what I expected. I had no idea amazing service such as this existed.
Brandy was very helpful throughout the whole process even when she was busy. Would definitely recommend her and Walt Massey to anyone looking for a new vehicle.
Great place to buy a vehicle! Everything went perfectly! Very nice place, very clean, staff is very polite and attentive, especially BRANDY! She is the best salesman I've ever met.
Wonderful dealership! We Bought 2 vehicles in 3 weeks and they made it happen very quickly. Couldn’t be happier with how friendly everyone is!
Both the vehicle we purchased and customer service from the Walt Massey team in Columbia, MS is excellent! If you are in the market for a vehicle, stop by and see them.
Great, friendly service. Very helpful and reasonable staff. Valerie was there to take care of all the details very well!
Best dealership ever! Thanks Walt Massey Ford sales, service and management staff. Very helpful and courteous.
The lady answering the phone in the ford service department was awesome. Very friendly and helpful. Always polite when I called to check on my truck. Mrs Erica grey would be the reason I return for service if any is needed.
Very accommodating and helpful. Could not ask for better
Thank you for all your quick and courteous help with the purchase of my new 2025 Ford F150 Lariat
Excellent service. They picked up my vehicle and returned in timely manner. Will use for next service call
Very helpful, courteous and extremely informative. They kept me informed on what was going on and what needed to be done, every step of the way. I recommend this place hands-down. Definitely will be where we will continue to have our transportation needs taken care of.
Best service dept
Awesome customer service! Very professional and attentive to details! Will definitely use their services again!
Folks at Walt Massey were helpful at every level, and made buying quite easy indeed
Service was awesome. Could not have been better. Everyone needs to come here. And experience it
Everyone was very courteous and the work on my F150 was done in a timely manner
Good service and the sals person was good. They were good during the encounter. Will come back one day.
Service was excellent. Communication was on point. Pickup of vehicle was a nice touch.
Good service in a timely manner.
Very honest with me and got me in and out very quickly. Great place for service
Promp courteous friendless staff.no issues..price was just right..explained cost of the service..was grateful for coffee!
Had nothing but issues from day one. Truck broke and still not fixed one month later and no word from them on when it will be.
Simply amazing!!! Lexi, finance department, overall staff made the process super smooth and was so helpful!! Definitely a true gem in Columbia. Thank you for my early birthday gift!! I’m so happy and thankful I bought my ride!!
Our experience with Walt Massey Ford in Columbia and the salesman, Valerie Graham was phenomenal. Hands down, the best car buying experience we’ve had and would recommend them to anyone. No pushing, they let us ask questions and test drive to make our own determination, low pressure sales. Very personable and responsive.
Satisfied with my service. Very reliable mechanics. Always nice and willing to help every time I’m there.
Got a good price on 2024 F150. They also gave a fair price on trade in. Overall had a great experience at Walt Massey!